Spa Etiquette

Spa Arrival
It is advisable to arrive at the spa reception at least 60 minutes prior to your
treatment reservation if you are on a spa day package to enable you to enjoy the full use of the exclusive facilities at the spa, which include male and female changing rooms, heat experiences, Pool, showers and a Spa pool. Relaxation areas and the beautiful and tranquil Lounge to offer peaceful area to read, have refreshments or simply relax. If your visit is treatment only the please arrive at least 15 minutes prior to your treatment reservation, this will allow time to change and fill out your consultation form in a relaxed manner. Please be aware that late arrivals will not receive an extension to their
Spa Reservations
To make an appointment for the perfect treatment, please contact the spa where we will be delighted to assist you, or e-mail Please note, a 50% non-refundable deposit will be required on reservation to confirm or secure you’re booking.
Age Requirements
The minimum age requirement for access into the spa is14, and to experience treatments is 16.
Health Conditions
Kindly advise us of any health conditions, allergies or injuries, which could affect your choice of treatment when making your spa reservation. Also to avoid disappointment, should you currently be under medical attention for any serious health conditions such as cancer or heart problems a doctor’s note will need to be supplied to the therapist confirming that it is safe for you to have a treatment such as massage and use of essential oils.
We have specially designed treatments for expectant and nursing mothers.
Please allow the spa team to guide you in selecting which treatments are most suitable for you during this special time. Unfortunately we do not offer any spa treatments during the first 12 weeks of pregnancy.
What to Bring
For your comfort we will provide you with a luxurious robe, towels and slippers to use throughout your visit. We would like to advise you, to bring a bathing suit if you wish to use the heat experience and pool.
Spa Etiquette
The spa environment is one of tranquillity and relaxation. Please respect other guests’ rights to privacy and serenity and do not use mobile phones or pagers within the spa. These items may be used in the lounge on silent.
Smoking is prohibited throughout the spa.
Cancellation Policy
A 50% deposit will be taken at booking point which is none refundable. In the event you need cancel, your appointment can be rescheduled but we would require at least 24 hours’ notice prior to the appointment. Within 24hrs the deposit will be charged.
To continue your spa experience at home, all ESPA products used within your spa treatments are available at spa reception, where one of our team would be delighted to advise you on the most suitable products for your needs.
Gift Vouchers
Gift vouchers are available for Day Spa Rituals and are an ideal present for
someone special. Gift vouchers are non-refundable and must be presented at time of treatment or purchase. Gift vouchers are available online here or contact the spa on 01756 718142.
To discover more about the ESPA philosophy, treatments and products
please visit The Espa Website
A brochure containing additional day spa packages is available on request.